2
5Are there chassis fees associated with drayage shipments?
Yes. Chassis fees are commonly charged by carriers or port terminals for the use of a chassis (trailer frame) required to move shipping containers from the port or rail terminal to their final destination and back.
2
5Are there products that cannot be shipped via Air freight?
Yes. We do not transport live organisms or completed weapon systems capable of firing ammunition. Additionally, certain goods may be restricted or prohibited based on EPA regulations or destination country import laws, particularly items that pose environmental risks such as invasive species or contaminated materials.
2
5Are there products that cannot be shipped via Ocean freight?
Yes. We do not transport live organisms or completed weapon systems capable of firing ammunition. Certain products may also be restricted or prohibited based on EPA regulations or destination country import laws, particularly items that pose environmental risks such as invasive species or contaminated materials.
2
5Are you able to transport Superloads?
Yes. Rolling Hills Logistics has the resources and carrier network necessary to coordinate Superload transportation. These highly specialized shipments require detailed planning, engineering review, permit acquisition, escort vehicles, and specialized equipment to ensure safe and compliant transport.
2
5At what point should I consider a Partial or Full Truckload shipment instead of LTL?
Generally, if your shipment consists of 6 to 12 pallets or weighs more than 15,000 pounds, a Partial Truckload or Full Truckload solution may be more cost-effective and efficient. Our team can evaluate your shipment and recommend the best option based on your freight size, timeline, and budget.
2
5Can a larger Partial Truckload shipment be split into multiple deliveries after pickup?
In many cases, yes. Depending on the shipment details and carrier requirements, a larger load can often be divided into multiple deliveries after pickup. These are commonly referred to as multi-pickup or multi-drayagep shipments. Our logistics team can help coordinate the most efficient routing and delivery schedule for your freight.
2
5Can all my Hazmat products be loaded together?
Yes and no. It depends on the UN numbers associated with the materials and whether they are compatible with one another. Certain hazardous materials cannot be transported together if they pose a risk when combined.
2
5Can I find a listing of current hazmat rules and their status?
Yes. You can refer to the FMCSA, DOT, or EPA websites for up-to-date regulations regarding hazardous materials classification and transport requirements. We also assist our customers in identifying and understanding these requirements as part of our service.
2
5Can I hire my own rigging company, or am I required to use one you recommend?
You are not required to use our recommended rigging providers. Customers are welcome to hire their own rigging company, provided the contractor is properly qualified, insured, and capable of meeting all applicable safety and project requirements.
2
5Can I ship a Partial Truckload internationally?
Yes. Rolling Hills Logistics can coordinate international Partial Truckload shipments through our network of transportation partners. We can help arrange cross-border and international freight solutions based on your shipping needs.
2
5Can I ship LTL freight internationally or through air, ocean, or rail transportation?
Yes. Rolling Hills Logistics can coordinate LTL shipments through multiple transportation modes, including international shipping, air freight, ocean freight, and rail services. We work with a broad network of carriers to help move your freight wherever it needs to go.
2
5Can I ship multiple products on a single Partial Truckload shipment?
Absolutely. Partial Truckload shipments can include multiple products, pallets, or freight types as long as they meet transportation requirements and are properly documented for shipping.
2
5Can I store multiple products and have them separated into different warehouse locations if needed?
Yes. We can store multiple products and organize them according to your preferences. Our team can help determine the most efficient and cost-effective storage arrangement for multiple products and organize them according to your preferences. Our team can help determine the most efficient and cost-effective storage arrangement.
2
5Can I track all types of freight through one system or contact?
Yes. We centralize tracking across all freight types, including FTL, LTL, drayage, rail, ocean, air, and specialized shipments. This gives you a single point of contact for updates instead of managing multiple carriers separately.
2
5Can I track my rail freight shipments
Yes. We provide shipment tracking and updates throughout the rail transportation process. Our team monitors freight from pickup through final delivery and provides proactive communication at key transit points.
2
5Can my OSOW shipment be transported internationally?
Yes. Rolling Hills Logistics can coordinate OSOW transportation throughout North America, including shipments between the United States, Canada, and Mexico, subject to applicable regulations and permit requirements.
2
5Can one of my employees or my customer's employees perform rigging work?
Yes. Employees may perform rigging tasks if they are properly trained and meet all applicable OSHA qualifications, safety requirements, and industry regulations. Proper training and compliance are essential when handling heavy equipment and specialized loads.
2
5Can Partial Truckload shipments move in a sprinter van, box truck, or other equipment types?
Yes. Partial shipments are highly flexible and can be transported using a variety of equipment, including box trucks, straight trucks, and full-size trailers. While partial shipments can occasionally move in a sprinter van, this is typically limited to very small shipments due to the van’s size and capacity restrictions. The appropriate equipment depends on the dimensions, weight, and delivery requirements of your freight.
2
5Can Rolling Hills Logistics arrange rigging services, or do I need to provide my own rigging crew?
We can arrange rigging services for you. However, the choice is entirely yours. Some customers prefer to use their own rigging contractors, while others rely on Rolling Hills Logistics to coordinate qualified rigging professionals as part of their transportation project.
2
5Can you arrange rigging services for international shipments?
Yes. We can coordinate rigging services for shipments that have international destinations, provided the rigging work is performed within the domestic United States portion of the transportation process. Additional arrangements may be required once freight reaches its international destination.
2
5Can you coordinate customs with transportation and other logistics services?
Yes. We integrate customs coordination with ocean, air, drayage, warehousing, and inland transportation services. This allows us to streamline the entire import process, improve communication across all parties, and reduce bottlenecks between shipment arrival and final delivery.
2
5Can you coordinate multi-state and interstate transportation for OSOW freight?
Absolutely. Our team manages interstate transportation arrangements, including route planning, state permits, escort coordination, and regulatory compliance to help ensure your oversized or overweight shipment moves efficiently across multiple jurisdictions.
2
5Can you help determine the best transportation methods for my business?
Yes. We help determine the most effective transportation modes based on cost, speed, and reliability. This includes advising on when to use FTL, LTL, rail, ocean, air, or drayage to best support your shipping needs and operational goals.
2
5Can you warehouse products that require a climate-controlled environment?
Yes. We can provide both climate-controlled and non-climate-controlled warehousing options. Our team will advise you on the most appropriate storage solution based on the type of product being stored.
2
5Do I have to wait for other shipments before my LTL freight is transported?
No. Once your shipment is scheduled and picked up, it enters the carrier’s transportation network. You do not need to wait for additional shipments to be booked before your freight begins moving toward its destination.
2
5Does my OSOW shipment have to move as a Full Truckload (FTL)?
No. While many OSOW (Over Size Over Weight) shipments require dedicated transportation, not every load must move as a Full Truckload. Depending on the dimensions, weight, and equipment requirements, certain oversized or overweight pieces may qualify for alternative transportation solutions. Our team evaluates each shipment individually to determine the safest and most cost-effective option.
2
5How am I charged for Air freight—by weight or dimensions?
Pricing is based on a combination of factors including product type, weight, dimensions, pallet count, and the number and type of containers required. Both air and ocean freight utilize dimensional weight and cargo specifications to determine final cost.
2
5How am I charged for Ocean freight—by weight or dimensions
Ocean freight pricing is based on a combination of factors including product type, weight, dimensions, pallet count, and the number and type of containers required. Rates are calculated using both cargo specifications and container utilization.
2
5How can I request a freight quote?
You can request a freight quote by calling Rolling Hills Logistics at (513) 404-0683. Our team will gather shipment details and provide a transportation solution tailored to your needs.
2
5How can Rolling Hills Logistics help reduce my shipping costs?
We identify cost-saving opportunities by analyzing freight movement, routing, carrier usage, and transportation modes. This may include consolidating shipments, optimizing lanes, improving mode selection (FTL, LTL, rail, ocean, air, or drayage), and eliminating inefficiencies across your supply chain.
2
5How do customs delays happen, and how do you help prevent them?
Delays often occur due to incomplete documentation, incorrect product classification, missing paperwork, or regulatory holds. We help reduce delays by coordinating documentation in advance, maintaining clear communication with all parties, and ensuring shipments are properly prepared for customs entry before arrival.
2
5How do I get the best price possible?
The more information you can provide, the better we can strategize to ensure we get the best price. This concerns the flexibility of pickup/delivery times, what shippers and receivers can provide to avoid driver assistance, and any additional information your Account Rep/Broker Consultant may request to increase the potential for cost-effectiveness.
2
5How do I know if my product requires Hazmat shipping?
Your manufacturer or vendor will typically be able to identify whether your product is classified as hazardous through its SDS (Safety Data Sheet). Based on the product’s classification, packaging, and quantity, we can also determine the level of hazmat precautions required to ensure safe transport.
2
5How do I speak with a logistics specialist?
Simply call (513) 404-0683 to speak directly with a member of our team about your shipping and logistics needs.
2
5How does rail freight connect with trucking and other transportation methods?
Rail freight is typically part of an intermodal system. Freight is picked up by truck (drayage), transferred to rail terminals for long-distance transport, and then delivered by truck to the final destination. Rolling Hills Logistics coordinates all stages to ensure smooth transitions between each mode.
2
5How much freight can I ship using LTL services?
LTL shipments typically range from 150 pounds up to 15,000 pounds. Whether you need to ship a single pallet or multiple pallets, there is no limit to the number of LTL shipments you can schedule through Rolling Hills Logistics.
2
5How much insurance do you provide?
We automatically cover anything under $100k cargo value insurance and are able to procure additional insurance to any amount above $100k.
2
5How often will I receive shipment updates?
Update frequency depends on the shipment type and transportation mode, but we provide proactive communication throughout the entire process. You will receive updates at key milestones such as pickup, transit checkpoints, delays (if any), and final delivery.
2
5How quickly can you arrange transportation for an OSOW load, including permits and escorts?
In many cases, transportation can be arranged within 2 to 5 business days. However, the timeline depends on the shipment’s size, weight, route complexity, and permitting requirements. Larger and heavier loads often require additional planning for permits, escort vehicles, route surveys, and specialized rigging. Superloads typically require additional lead time due to the extensive coordination involved.
2
5How quickly will my LTL shipment arrive?
Transit times vary depending on factors such as distance, market conditions, freight type, carrier capacity, and shipping lane. Most LTL shipments can take up to seven business days, though delivery times can vary based on the specific route and service requirements.
2
5If I miss my free time window, will I be billed for demurrage?
Yes. If the container is not moved within the allotted free time, demurrage fees are typically charged in daily increments until the container is picked up and removed from the port or rail terminal.
2
5Is rail freight a cost-effective shipping option?
Yes. Rail freight is generally more cost-effective than long-haul trucking for large or heavy shipments. It reduces cost per mile and allows businesses to move high volumes of freight efficiently while maintaining reliable service.
2
5is the maximum I can be fined, and how are hazmat fines determined or enforced?
There is no set minimum or maximum fine for improperly handling or transporting hazmat materials. Penalties are determined on a case-by-case basis by regulatory agencies. Rolling Hills Logistics will not transport any hazmat materials that have not been fully verified and cleared through proper DOT or EPA documentation.
2
5Is there a minimum amount of product required to use your warehousing services?
Our minimum storage requirement is one pallet. We do not typically store loose materials unless they are heavy equipment or machinery that requires specialized storage accommodations.
2
5Is there a minimum or maximum amount of time I have to warehouse my products with Rolling Hills Logistics?
There is no minimum or maximum amount of time required for warehousing. We can bill on a daily, weekly, monthly, quarterly, or yearly basis depending on your needs. Pricing is based on the volume, dimensions, weight, and length of time the products will be stored.
2
5Is there a price difference between LTL and Partial Truckload shipping?
Yes. LTL shipping is often the more economical choice for smaller shipments. However, Partial Truckload shipping can become more cost-effective when freight takes up approximately 10 feet of trailer space or more, or when the shipment is particularly heavy. Our team can help determine which option provides the best value for your specific load.
2
5Is there a way to track my Air shipment?
Yes. Tracking is available for both air and ocean shipments. We provide shipment visibility updates so customers can monitor progress from origin to final destination.
2
5Is there a way to track my Ocean shipment?
Yes. Tracking is available for ocean freight shipments. We provide visibility updates so customers can monitor the movement of their cargo from origin to destination throughout the shipping process.
2
5Is there any information I need to provide when booking a truck?
Yes, information needed but ultimately not required depending on the situation is weight, cargo value (if over $100k), trailer type, and pickup/delivery times. If dimensions and more accurate information are able to be provided, we can ensure the best and most cost-effective route is taken.
2
5Is tracking available for international shipments like ocean and air freight?
Yes. We provide tracking support for both international ocean and air freight, along with domestic transportation. This includes customs coordination updates when applicable, helping you maintain visibility throughout the entire import or export process.
2
5Is your consultation service ongoing or one-time?
We offer both. Businesses can request one-time logistics assessments or ongoing consultation support. Our team is also available 24/7/365 to provide continued guidance as your supply chain needs evolve.
2
5Rolling Hills Logistics offer long-term storage options for drayage shipments?
Yes. We can help coordinate and consult on long-term storage options based on your shipment timeline, cargo type, and operational needs, ensuring the most efficient and cost-effective solution.
2
5What areas do you serve?
We serve customers throughout Indiana, Ohio, Kentucky, and surrounding states, with transportation solutions available nationwide.
2
5What areas of my supply chain will be evaluated during a consultation?
We evaluate key areas including freight flow, carrier performance, warehouse utilization, inventory distribution, routing strategies, transit times, and overall cost structure. This allows us to identify bottlenecks and improvement opportunities throughout your logistics network.
2
5What do the terms Demurrage and Per Diem mean in drayage, and how do they affect cost?
Demurrage refers to fees charged when a container exceeds its allotted free time (LFD—last free day) at a port or rail terminal, typically after 2–3 days. Per Diem is a daily charge applied when a carrier’s container is not returned or unloaded within the agreed timeframe. Both fees can significantly increase costs if containers are not moved or returned promptly.
2
5What documents are required for Airfreight shipping?
Required documents typically include customs clearance paperwork, export declarations, airway bills (for air freight), bills of lading (for ocean freight), packing lists, shipment manifests, certificates of origin, and commercial invoices. Additional documentation may be required depending on the destination country and cargo type.
2
5What documents are required for customs clearance?
Common documentation includes commercial invoices, packing lists, bills of lading or airway bills, certificates of origin, export declarations, and customs entry paperwork. Additional documents may be required depending on the type of goods and country of origin.
2
5What documents are required for Ocean freight shipping?
Required documentation typically includes customs clearance paperwork, export declarations, bills of lading, packing lists, shipment manifests, certificates of origin, and commercial invoices. Additional documentation may be required depending on the destination country and type of cargo.
2
5What does a customs broker do, and how does Rolling Hills Logistics help?
A customs broker helps ensure imported freight meets all U.S. entry requirements, including documentation, duties, and regulatory compliance. At Rolling Hills Logistics, we coordinate the customs process to help shipments move efficiently through ports and entry points while reducing delays and ensuring proper compliance with import regulations.
2
5What does a logistics consultation service include
Our consultation services include a full review of your supply chain, transportation strategy, carrier network, and operational flow. We provide practical recommendations to improve efficiency, reduce costs, and strengthen overall logistics performance based on your business goals.
2
5What equipment options are available?
We can provide equipment ranging from 8-foot sprinter vans to multi-axle trailers and custom transportation solutions based on shipment requirements.
2
5What happens if there is a delay or issue during transit?
If a delay occurs, our team actively monitors the shipment and communicates updates immediately. We work with carriers and logistics partners to identify the issue, adjust plans when needed, and help minimize disruption to your supply chain.
2
5What is FTL?
FTL is Full Truck Load which also means that the product being moved will be moved on a dedicated truck that is contracted for delivery straight from point A to point B without additional stops.
2
5What is rail freight, and when should I use it?
Rail freight is a transportation method used to move large volumes of goods over long distances using trains and intermodal rail systems. It is best suited for high-volume, bulk, or long-haul shipments where cost efficiency and capacity are priorities.
2
5What is the difference between Drayage and traditional trucking (FTL/LTL)?
The main difference is that drayage involves the movement of freight to or from a rail terminal or port. Traditional FTL and LTL shipments typically move directly between shipper and receiver locations, while drayage specifically handles containerized freight (FCL/LCL) moving through ports or rail yards. In some cases, oversized or overweight freight may also be moved in non-containerized form.
2
5What is the difference between LTL and Partial Truckload shipping?
LTL (Less Than Truckload) shipping is typically used for smaller shipments, generally up to 5 or 6 pallets. These shipments move through multiple carrier terminals and are handled several times during transit. Partial Truckload shipping is better suited for larger shipments, usually between 6 and 20 pallets. Because partial shipments travel on a truck with fewer stops and less freight handling, they often provide greater visibility, reduced risk of damage, and more control throughout the transportation process.
2
5What is the difference between WLL and MBS?
WLL stands for Working Load Limit and represents the maximum weight that rigging equipment should safely handle during normal operations. MBS stands for Minimum Breaking Strength, which is the point at which the equipment is expected to fail or break under load. WLL is the safe operating capacity, while MBS represents the equipment’s ultimate failure threshold.
2
5What is the maximum weight you can transport for an OSOW shipment?
Rolling Hills Logistics can coordinate transportation for OSOW freight weighing between approximately 120,000 and 150,000 pounds, depending on the route, permits, equipment availability, and state regulations. Heavier shipments may require specialized trailers, additional permits, and route planning.
2
5What is the price difference between LTL and FTL shipping?
In most cases, LTL (Less Than Truckload) shipping is more affordable than FTL (Full Truckload) shipping because you only pay for the space your freight occupies. However, Rolling Hills Logistics can also provide partial truckload options that may be similarly priced—or even less expensive—than traditional LTL services. Partial shipments travel on a dedicated truck with fewer stops and less handling, giving you greater control and often reducing the risk of damage.
2
5What kind of shipment tracking does Rolling Hills Logistics provide?
We provide real-time and milestone-based tracking that gives full visibility from pickup to final delivery. Our team monitors shipments across all transportation modes and provides timely updates so you always know where your freight stands.
2
5What type of equipment can you provide?
We are experienced in all modes of transport and equipment. We can provide anything from an 8ft sprinter vans to multi-axle extended trailers to custom fabricated trailers based on customer needs.
2
5What types of freight can you support through customs?
We support a wide range of imported freight entering the United States, including commercial shipments, manufacturing materials, retail goods, automotive parts, industrial equipment, containerized ocean freight, and air freight imports.
2
5What types of freight do you transport?
We handle a variety of freight types, including Full Truckload (FTL), expedited shipments, specialized freight, and customized transportation solutions.
2
5What types of shipments are best suited for rail transportation?
Rail freight is ideal for manufacturing goods, agricultural products, automotive parts, construction materials, industrial equipment, energy-related shipments, and other high-volume or bulk commodities.
2
5What would happen if a hazmat incident occurred during transport?
In the event of an incident, the appropriate local, state, and federal agencies would be notified immediately to coordinate containment, cleanup, and removal of hazardous materials. The response process is directed by those agencies to ensure environmental protection and public safety, and an insurance claim would be initiated to cover applicable cleanup costs.
2
5When should I use Air instead of Ocean shipping, and is one better than the other?
Ocean freight typically takes around 1–3 months for door-to-door delivery depending on origin and destination locations. Air freight is best used for time-sensitive shipments that need to arrive within 1–2 months or less. The choice ultimately depends on urgency, budget, and shipment size.
2
5When should I use Ocean freight, and is it better than other shipping options?
Ocean freight typically takes around 1–3 months for door-to-door delivery depending on origin and destination. It is best used for larger, less time-sensitive shipments where cost efficiency is a priority. If timing is flexible, ocean freight is often the most economical option for international transport.
2
5Will I be billed separately for warehousing costs, or will they be included with my transportation services?
We can accommodate either option based on your preference. Rolling Hills Logistics can provide a total cost that includes all transportation and warehousing services or provide a detailed breakdown of each service separately.